Privacy policy

Privacy Policy of Braxora

This Privacy Policy outlines how Braxora ("we", "us", or "our") collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you agree to the practices described in this policy.

1. Information We Collect
We may collect and process the following types of personal data:

  • Full name
  • Contact details (such as phone number and delivery address)
  • Billing information (such as billing address and payment method)
  • Purchase history and order details
  • Technical data (such as IP address, browser type, device, and interaction data)
  • Any other data voluntarily provided through forms or support communications

2. How We Use Your Data
Your data may be used for the following purposes:

  • To process and deliver your orders
  • To provide customer service and respond to enquiries
  • To send transactional updates (order and delivery notifications)
  • To personalise your user experience
  • To detect and prevent fraud or abuse
  • To comply with legal and regulatory obligations

3. Lawful Bases for Processing
We process your personal data under the following legal bases:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests (e.g. improving our services)
  • Consent (where required, e.g. marketing communications)

4. Sharing of Data
We do not sell your personal information. We may share data with trusted third parties for essential services such as:

  • Payment processors
  • Delivery and logistics partners
  • IT and technical support providers
  • Legal or regulatory bodies when required by law

5. Data Retention
We retain your personal data only as long as necessary for the purposes described in this policy or to comply with legal obligations.

6. Your Rights
Under the UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time (where processing is based on consent)
    To exercise these rights, please contact our customer service.

7. Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

8. Changes to This Policy
We may update this policy from time to time. Any changes will be published on this page with an updated effective date.

9. Contact
If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to our customer service team.